Refund & Cancellation Policy

• the payment succeeded but no card was created, and we cannot create one
• the card link does not work and we cannot fix it within 48 hours of you telling us
• you were charged twice for the same order
• a scheduled card failed to unlock on the date it was set for
• you cancel before the card has been generated — in practice, only in the few minutes between payment and delivery

Once your card has been generated and its link delivered, the product has been supplied. We cannot take it back, so we do not refund:

• a change of mind after delivery
• a typo, wrong name or wrong photograph you entered yourself — write to us instead and we will correct it free of charge
• the recipient not opening the card, or not liking it
• a card bought at the wrong tier by mistake — we will upgrade you for the difference instead
• animations looking different on an old phone or an unusual browser

For anything in that list, we would still rather hear from you. A correction or an upgrade usually solves the problem better than a refund would.

Email support@innovgeist.com within 7 days of the payment, from the address you used at checkout, with the order id or the card link. We will reply within 24 hours.

Approved refunds are sent back to the original payment method through Razorpay. It normally reaches you in 5–7 working days, depending on your bank. We cannot refund to a different account or method from the one you paid with.

You can have a delivered card taken down at any time by emailing us — see our Privacy Policy. Taking a card down is not a refund, and it permanently breaks the link for everyone who has it.